Frequently asked questions (FAQ)

Shipping

Which countries do you ship to?

We currently ship to the United States.

How long does shipping take?

Orders are handled within 1 Week day (Monday to Friday) and processed within 1–2 Weekdays (Monday to Friday). Once shipped, transit time typically takes 7–14 Weekdays (Monday to Friday) depending on your location.

Do you offer free shipping?

Yes! We offer free standard shipping on all orders—no minimum required.

Can I track my order?

Absolutely. Once your order ships, you’ll receive a tracking link by email. You can also visit our Tracking Page to check your order status.

Do you offer express shipping?

Currently we do not offer express or expedited shipping. We are working on it for the near future.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, in original condition and packaging. See our Return & Refund Policy for full details.

Do I have to pay for return shipping?

Return shipping costs are the responsibility of the customer.

Can I exchange an item?

Yes, if you received the wrong size, color, or item due to our mistake. We’ll gladly send a replacement at no extra cost. Please contact us at info@hikebalance.shop with a photo and order number.

How long does it take to receive a refund?

Once we receive and inspect your return, we’ll process your refund within 7 business days. You’ll get an email confirmation once it’s done.

Orders

Can I change or cancel my order?

If your order has not been processed yet (within the first 2 hours), contact us immediately at info@hikebalance.shop. Once shipped, changes or cancellations are not possible.

What if I entered the wrong shipping address?

Contact us as soon as possible. If your order hasn’t shipped yet, we can update your address. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Payments

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, Maestro, Diners Club, and PayPal. Payments are processed securely.

Will I be charged in my local currency?

Yes. Prices and billing are automatically shown in your local currency depending on your location (e.g., USD, GBP, AUD, CAD, NZD).

Hike Balance

Address : 8 The Green STE D , Dover, Delaware, 19901, United States

E-Mail: info@hikebalance.shop

Customer service: Monday to Friday between 8:30 am to 5:30pm.